Refund policy

Refund is allowed, with no restocking fee, if goods are shipped back within 30 days of their shipped date, on merchandise cost (and associated tax with respect to Canadian shipments) only, subject to the following reasonable requirements:

• Merchandise is returned in as-new condition
• Shipping costs are non-refundable
• Merchandise to be returned is sent in packaging sufficient to protect it during transportation (note: depending on how it was treated by the carriers, or opened, original packaging MAY no longer be sufficient to protect merchandise on a return shipment)
• A completed "Returned Merchandise Authorization" (RMA) addressing form, obtained from Small World MUSICFOLDER.com is included (we will issue an RMA number to track your inbound return details)
• A copy of the original invoice, or the online order email, is included
• The return shipping is pre-paid by the customer
• Imprinted folders, custom built folders (with the exception of iPad folders which are OK to return if not imprinted), or folder prototypes, are non-refundable. 
• Any costs associated with non-compliance with the above will be deducted from the merchandise refund amount.